Frequently Asked Questions

Yes. All our lip products are 100% vegan.

Our lip products are formulated without PFAS, parabens, and sulphate surfactants. The Creamy Velvet Lipliner is also silicone-free. The Velvet Collection Lipstick and Silk Gloss use select silicones for their glide and lasting finish.

We do not test on animals, and animal testing of cosmetics and their ingredients is banned throughout the EU, where our products are sold. Our lipliner manufacturer has certified this in writing, and the same written attestation is being completed for the rest of the collection.

We're sorry to hear it, and we'd recommend discontinuing use straight away.

Every formula is safety-assessed under the EU Cosmetics Regulation before it is sold, and manufactured to good manufacturing practice.

Reactions can have many causes. If any discomfort continues, we recommend consulting a dermatologist. You're always welcome to contact us — we take every piece of feedback seriously.

You'll find the full ingredient list under “Ingredients” on each product page.

Keep them at room temperature, away from direct sunlight and heat. Once opened, use within the period shown by the small open-jar symbol on the packaging.

Many product pages list complementary pieces. You'll also find pairings in the Highlights on our Instagram. For a personal recommendation, you're welcome to contact us anytime.

On any sold-out product page, choose “Notify me” to receive an email the moment it's available again. You can also follow us on social media or join our newsletter for restock updates.