Frequently Asked Questions

You have a statutory 14-day right of withdrawal from the day you receive your order — no reason needed. You may open the outer packaging to inspect your order, just as you would in a store; for hygiene reasons, the right lapses once a product's own seal has been broken. Full details are in our Refund Policy.

The quickest route is the “Withdraw from your purchase” function in the website footer — or simply email us at info@skbeauty.se with your name, order number and the items you'd like to return. Once we've received your notice, we reply with return instructions and the return address.

Send the products back within 14 days of letting us know, well packaged and in their original packaging. You cover the return shipping, and items should come back in the same condition you received them — we may reduce the refund to reflect any loss in value if a product has been used or damaged.

Your refund covers the returned items and, when the full order is returned, the standard delivery charge. We refund without undue delay — at the latest within 14 days of receiving your return or your proof of postage — to your original payment method. For Klarna purchases, the refund appears in your Klarna account within the same period.

If you paid by Klarna invoice, report the return in the Klarna app — this pauses your invoice while we process the refund.

We don't offer direct exchanges — the fastest route to a different shade is a new order, with the original returned under the right of withdrawal.

Refunds are always made to the original payment method, which for gifts means the purchaser. Contact us at info@skbeauty.se and we'll help you through it.

Email us at info@skbeauty.se with your order number and a short description of the issue, and always contact us before returning a defective item. Under the Swedish Consumer Sales Act you have three years from purchase to complain about an original defect, and a complaint made within two months of discovering it is always in time. We take care of approved complaints promptly and cover the return shipping.