Refund Policy

We want you to be entirely happy with what arrives. This policy explains your right of withdrawal and how we handle returns, refunds, and complaints. The purchase of products is also governed by our Conditions of Sale.

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal — yours without giving any reason — which applies from the moment you have received an item you have ordered.

Two steps, two clocks. First, tell us within 14 days of receiving your item that you wish to withdraw — via the “Withdraw from your purchase” function in the website footer, or by email to info@skbeauty.se, clearly stating your name, address, email address, order number, and which items the return concerns. Then return the products within 14 days of your notice.

If you wish, you may use the Swedish Consumer Agency’s standard withdrawal form (ångerblankett), though it is not required.

Once we have received your notice, we reply with return instructions and the return address. You are responsible for the return shipping and for the condition of the products on their way back; they should be sent well packaged, in their original packaging.

We reserve the right to deduct from the refund an amount corresponding to any reduction in the product's value compared with its original value, where a product has been used or damaged.

Your refund — including the standard delivery charge when the full order is returned — is made without undue delay, and at the latest within 14 days of our receiving the return or your proof of postage.

You may open the outer packaging to inspect your order, just as you would in a store; the right of withdrawal lapses only once a product’s own hygiene seal has been broken. The right of withdrawal does not apply to:

• Products that, for health or hygiene reasons, are sealed, once the seal has been broken.
• Custom-made products, tailored specifically for you.

For more on the statutory right of withdrawal, see the Swedish Consumer Agency (Konsumentverket).

Your refund covers what you paid for the returned items and, when the full order is returned, the standard delivery charge on your original order.

We refund without undue delay, and at the latest within 14 days of receiving your return or your proof of postage, to your original payment method. For Klarna purchases, the refund appears in your Klarna account within the same period.

If you paid by Klarna invoice, report the return in the Klarna app — this pauses your invoice while we process the refund, and Klarna updates it once the refund is registered.

We don’t offer direct exchanges — the fastest route to a different shade is a new order, with the original returned under the right of withdrawal.

Refunds are always made to the original payment method, which for gifts means the purchaser. If you have received an SK Beauty product as a gift and would like to return it, contact us at info@skbeauty.se and we will help you through it.

We inspect all products before they are sent to you. Should a product nevertheless be damaged or incorrectly dispatched on arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the fault free of charge. Always contact us for approval before returning a defective item.

Under the Swedish Consumer Sales Act, you have three years from purchase to complain about an original defect. A complaint made within two months of discovering the defect is always considered made in time.

Any faults should be reported to info@skbeauty.se, stating your name, address, email address, order number, and a description of the fault.

If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved complaints.

We reserve the right to reject a complaint if it turns out that the goods are not faulty under applicable consumer protection legislation. In the event of complaints, we follow the guidelines and recommendations of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden); see arn.se.

If you have any questions about returns, refunds, or complaints, please contact us at info@skbeauty.se.